Thank you so much to all the Collector's Club members who came to our Sample Sales at the Stoke shop earlier this summer, and also to those who took the time to complete the survey we sent out after the event.
We’re planning to make some changes to the way we run our Sample Sales to improve the experience for our Collector's. Before we communicate the dates and plans for the next Sample Sale events, we thought you might like to see the main points of feedback from the survey;
What was your favourite part of the Collector's Club event you attended?
Decorating in the studio
Meeting friends
Ice cream!
Sample sale (also see feedback below)
What feedback do you have following the recent Collector's Club event?
Disappointed with the samples on offer
Early view of new season designs was cancelled
Disappointed by the group system
What would you like to see at future Collector's Club events?
More one off, unique pieces – a better variety of samples
Special pieces made for the events, archive pieces
No group system
Preview of new season collections
Wider variety of food – not just vegetarian
Goody bags
Behind the scenes talks and sessions
We’ll be updating the members page with information about a new format of sample sales later this month. We may not be able to address all the points raised in the recent survey straight away, but have made some changes based on your recent feedback.
Please do keep your feedback coming, and don’t forget you can always contact us on collectorsfeedback@emmabridgewater.co.uk or via our Customer Services team on 01782 210565.
