Rated 5 out of 5 by Jackie 42 from Excellent customer service I bought this as it was in the sale and I love the spots. But when it arrived it had a chip in it so I sent an email and got a speedy reply to say they are sending me out another one. I wasn't expecting for it to be replaced but am delight that it is. My mum also ordered the same one after me and hers arrived perfect. You can not see why it is a seconds. Lovey teapot and can't wait now for replacment to arrive. I'm giving this 5* as the customer service is second to none and my mums one is perfect. Thank you Ms Bridgwater and team
Date published: 2015-08-12
Rated 5 out of 5 by Anonymous from I would buy seconds again I bought a seconds because there was such a big price difference, and when the product arrived, I couldn't find out why it was a seconds. Only later I saw that just a very small piece from the inside was missing (see picture), but it was hard to notice and probably existed before the product went into the oven, because it is 'shining' (not a chunk that broke off afterwards). And you don't see it when using the pot. Delivery was fast, and it came in a nice box, well packed. I would buy again.
Date published: 2013-02-13
Rated 5 out of 5 by ClaireBear19 from Beautiful I have wanted the polka dot tea pot for ages so when it came up in the recent sale my lovely Dad said he'd get it for my birthday. Only problem is I now have to wait a month until I can try it! (As I was putting an order through I added it to that, I've only been allowed to check that it arrived in one piece!). Can't wait for my birthday - first birthday cuppa will be in style (I also have the beautiful milk jug, a couple of mugs and the tray). The only other thing I would comment is that the lid doesn't appear to have a notch to stop it falling out, so just be careful and hold the lid as you pour X
Date published: 2016-08-13
Rated 2 out of 5 by mamatomonsters from Not so much a second, more a third. I purchased the polka dot teapot knowing that it was a second and therefore not going to be perfect. I was however disappointed with it, in fact I would say it was more of a third than a second! To clarify - the teapot dribbled when poured and the lid is very ill fitting. On a superficial note there are several small areas that are unglazed and many, many pin holes. In one area there were so many pin holes that they look like a battle scar! High up displayed on a shelf it looks ok, but it's not suitable for everyday use.
Date published: 2012-02-15
Rated 5 out of 5 by CurlySue from Lovely! I quite often buy seconds as usually there is nothing really wrong with them! I've bought non-seconds items (from EB directly or from shops that sell the range) and have found that they have as many flaws from being displayed as the seconds do coming from the EB warehouse. The tea pot is a lovely size and the design is great! The only flaws on this one is similar to a previous review in that there is a small notch in the ceramic on the rim of the pot as well as the lid, however these can't be seen unless the lid is taken off. I just hope my mum loves it as much as I do!
Date published: 2015-08-17
Rated 5 out of 5 by Anonymous from Great saving on a near-perfect product! I have been eyeing up this teapot for some time and when I saw that it was in the seconds sale I was delighted. It was my first time buying seconds and I have to say you can hardly tell. For £15 I have got a beautiful teapot that pours perfectly, only imperfection is a tiny bit of varnish missing from the spout. I bought seconds mugs too and I can't even tell what their imperfections are! Absolutely delighted with my purchases.
Date published: 2015-08-14