Rated 4 out of 5 by NTEHW from Beautiful mug with a sad error I ordered this mug to celebrate my son's achievement and was thrilled when it arrived with beautiful writing and colours but a small but important omission. Unlike previous times, when I contacted customer services I received no acknowledgement and so emailed again a week later. I have now received an acknowledgement but still no real reply. This is such a shame as it's a lovely mug but quite useless as it is.
Date published: 2017-12-29
Rated 3 out of 5 by Cheryl K from Fair experience I have bought several personalised items from Emma Bridgewater previously and this was the first time I had a problem. I bought a half pint mug with a personalised message “Tim Best Lawyer”. It should have been obvious that Best was not a surname and Tim should have appeared on 1 line with Best Lawyer on the next line. The mug arrived with Tim Best on the first line and Lawyer on the next. Calling Customer Services wasn’t straightforward and I had to try 3 times before my call was eventually answered. The operator wasn’t very apologetic even though I said that the present was meant for a particular event and it was very disappointing not to have the gift ready for the event. Having said all of the above, the replacement mug arrived within 3 days instead of 3 weeks as advised - still missed presenting the gift at the event though. Maybe you could allow purchasers to leave special comments or requests when ordering just to enhance the experience and avoid similar mistakes?
Date published: 2017-12-28
Rated 5 out of 5 by Eviee572 from Great mug for a present. This is a great, quality mug and excellent for a present. We bought this mug for a family friend. She often compliments us on our mugs, as we all have one with our names on. She leaves the mug at our house, to use when with us. She was delighted with it. So glad she only has a short name, as paying for each letter, could prove to be quite expensive. It was well packaged, in a very strong box, when it arrived, but the small box the mug is actually in, is a little flimsy.
Date published: 2018-01-26
Rated 5 out of 5 by EB 4 ever from Picture perfect Bought this for my husband and he loves it. Beautiful design and beautiful writing
Date published: 2017-11-07
Rated 5 out of 5 by aramis62 from Excellent quality Wonderful piece with personalisation. It was a little delayed in being posted but the brilliant team gave me a £10 voucher for the inconvenience which was great. The mugs are always really sturdy and lovely. I ordered 5 this time as a family present and all of them are of equal quality! Will keep ordering from EB for very special gifts.
Date published: 2017-12-05
Rated 5 out of 5 by Abbiesole from Fabulous! I ordered my brother a personalised mug with ‘Uncle Will’ with ‘Love Emilie xx’ on the base. It was a Christmas gift from my new baby daughter, It was beautifully hand painted and I wish I had got one for myself! The choice of colour are also good as the mug doesn’t come off girly!
Date published: 2017-12-28