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Returns & Refunds

Extended Christmas Returns

- Any order placed from 1st November - 31st December will have until 31st January to be returned. From 1st January our returns policy will return to the standard 30 days.

Returns & Refunds

- If you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being delivered.

- During lockdown (from March 16th 2020 - July 27th 2020) we offered customers a 365 Days returns policy. Anyone who placed an order during this period can still take advantage of this offer. Any order placed on or after 28th July 2020 will have 30 days to return their order.

- To allow us to process your return, please include either the original packing slip you received with your order or a copy of your order confirmation email. If you no longer have either of these, please include your name, order number and contact details

- Refunds will be processed within 7 - 10 days, this may take longer during sale period.

Faulty or Damaged Items

- If your item is faulty or damaged we will send you a label that will allow you to return it to us free of charge for a replacement or refund.

- Please return your parcel via DPD, please click here to find your closest drop off point.

Unwanted Items

-If you change your mind about an item we can supply a return postage label for £6. Please click here to order one.

- Please return your parcel via DPD, please click here to find your closest drop off point.

- We are only able to offer returns on Personalised Product and Bath & Body if the items are faulty.

- Bedding can only be returned if it is in its original, unopened packaging, or if it is faulty.

Returns From the UK

- If you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being delivered.

-If your item is damaged we will send you a label so you are able to return the item free of charge. If you change your mind about an item we can supply a return postage label for £6. Please click here to order one.

Returns From Outside of the UK

Please send any unwanted items to the Returns Address below.

Customer Services Returns
Emma Bridgewater
Berry Hill Trading Estate
Berry Hill Road
Stoke-on-Trent
ST4 2NL

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