Help & Contact

Due to some internal issues on 31st July the Customer Service telephone lines will be not working between the hours of 8:30am – 10:30am. We are sorry for any inconvenience caused.

It may be quicker to check our Frequently Asked Questions before contacting us. Please click here if you would like to visit our factory, book a factory tour or time in our decorating studio.

Order Enquiries & General Information

Please call us on 01782 210565

Please note: Our Customer services team are currently working from home, so replies may take slightly longer than usual, we thank you for your patience and understanding during this time.

For Factory enquires or information please call us on 01782 210565 or email

Or If you have an enquiry about your order or have a general question and can’t find the answer on our website please email or alternatively fill out the form below.

Customer Services Opening hours
Monday - Friday - 9.00am to 6.00pm
Saturday - 9:00am to 3:00pm
Sunday - CLOSED

Our address is:
Emma Bridgewater
Customer Services Department
Berry Hill Trading Estate
Berry Hill Road

Contact Form

Visiting Our Factory

Phone: 01782 201328

Accessibility: The Factory, cafe, shops and studio and our event spaces are wheelchair accessible but there are some cobbled areas to be aware of. For more information please read our ACCESS STATEMENT or please contact us for any assistance we can give to help you to enjoy your visit.

Wholesale Enquiries

To contact us about stocking Emma Bridgewater products or if you are an existing stockist please email

Our stores

To speak to a member of our stores team please click here

Charity Requests

If you have a charity request please email

Marketing Enquiries

If you have a marketing enquiry please email a member of our marketing team on