Help & Contact
Due to some internal issues on 31st July the Customer Service telephone lines will be not working between the hours of 8:30am – 10:30am. We are sorry for any inconvenience caused.
It may be quicker to check our Frequently Asked Questions before contacting us. Please click here if you would like to visit our factory, book a factory tour or time in our decorating studio.
Order Enquiries & General Information
Please call us on 01782 210565
Please note: Our Customer services team are currently working from home, so replies may take slightly longer than usual, we thank you for your patience and understanding during this time.
For Factory enquires or information please call us on 01782 210565 or email customerservices@emmabridgewater.co.uk
Or If you have an enquiry about your order or have a general question and can’t find the answer on our website please email customerservices@emmabridgewater.co.uk or alternatively fill out the form below.
Customer Services Opening hours
Monday - Friday - 9.00am to 6.00pm
Saturday - 9:00am to 3:00pm
Sunday - CLOSED
Our address is:
Emma Bridgewater
Customer Services Department
Berry Hill Trading Estate
Berry Hill Road
Stoke-on-Trent
ST4 2NL
Contact Form
Visiting Our Factory
Phone: 01782 201328
Email: customerservices@emmabridgewater.co.uk
Accessibility: The Factory, cafe, shops and studio and our event spaces are wheelchair accessible but there are some cobbled areas to be aware of. For more information please read our ACCESS STATEMENT or please contact us for any assistance we can give to help you to enjoy your visit.
Wholesale Enquiries
To contact us about stocking Emma Bridgewater products or if you are an existing stockist please email saleswholesale@emmabridgewater.co.uk
Our stores
To speak to a member of our stores team please click here
Charity Requests
If you have a charity request please email charityrequests@emmabridgewater.co.uk
Marketing Enquiries
If you have a marketing enquiry please email a member of our marketing team on marketing@emmabridgewater.co.uk