Help & Contact

It may be quicker to check our Frequently Asked Questions before contacting us. Please click here if you would like to visit our factory, book a factory tour or time in our decorating studio. 

Personalised Products

Please note: We are currently not offering any personalised products. If you have ordered personalised in the last couple of weeks, there may be a delay with your order. Customer Services will be in touch as soon as they can, but for anything urgent please contact them on 01782 407733. 

Activating Your Account

If you are unable to activate your account from the link sent on the account activation email. Or you didn’t receive one, please try click this link and follow the steps.

Order Enquiries & General Information

Please call us on 01782 407733

Opening hours
Customer Services Opening Hours 
Monday - Friday - 9.00am to 6.00pm
Saturday - 9:00am to 3:00pm
Sunday - CLOSED

Or If you have an enquiry about your order or have a general question and can’t find the answer on our website please email customerservices@emmabridgewater.co.uk or alternatively fill out the form below.

Our address is:
Emma Bridgewater 
Customer Services Department
Berryhill Trading Estate
Berry hill Road
Stoke on Trent
ST4 2NL  

Contact Form

Wholesale Enquiries

To contact us about stocking Emma Bridgewater products or if you are an existing stockist please email saleswholesale@emmabridgewater.co.uk

Our stores

To speak to a member of our stores team please click here

Charity Requests

If you have a charity request please email charityrequests@emmabridgewater.co.uk

Marketing Enquiries

If you have a marketing enquiry please email a member of our marketing team on  marketing@emmabridgewater.co.uk