Delivery Information


Service Order value Cost Non personalised products Personalised products
Standard Under $150 $20.00 3-5 days 2-3 weeks
Over $150
Free 3-5 days 2-3 weeks

Parcel tracking information will be sent via email on dispatch of your order.  A signature is required upon receipt of your order.  If you're not in, your order will be left with a neighbour or held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made.  Orders that contain both personalised and non-personalised items will be sent in two despatches, to ensure non-personalised items are dispatched within ten working days. Orders for non-scripted personalised items and personalised items will take up to 2 weeks as these are handmade products.

We are unable to deliver to PO Box addresses. We are currently unable to deliver to US Armed Forces posted overseas, Ascension Island, Caribbean Netherlands, Hong Kong SAR, India, Italy, Spain, Macao SAR, New Zealand , Russia, South Africa , Taiwan, Tristan da Cunha and Ukraine. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer

Personalised Items In Order All personalised orders are considered final at the point of order placement.  Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items.  All personalised products (including those ordered without script) are made to order and will therefore be subject to the delivery estimate above. Only Non-Personalised Items In Order We are unable to cancel orders that only contain non-personalised items. Orders are considered final at the point of order placement. However if you change your mind about any of the items in your order, you can return then to us within 30 days of your order being delivered, See below for full Returns T&Cs.

Change Of Delivery Address We are able to change the delivery address for an order on your behalf, providing the order has not been prepared for dispatch.  Please contact us if you wish to amend the delivery address for your order. Adding/Removing Items From An Order We are unable to add items to or remove items from an order once it has been placed.

Delivery Timescales We aim to deliver all International orders within 2 weeks

Delivery Charges

Please click here for more details on international delivery services.