Delivery

Charges

Shipping costs $30 to the US, regardless of the size of your order.

We aim to deliver all orders within 2 weeks

Some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We cannot be held responsible for these charges

Christmas Last Order Dates

US Delivery

UK Delivery

Personalised Product

Sunday 2nd December

Sunday 9th December

Standard Product (Not Personalised)

Wednesday 12th December

Monday 17th December


Shipping to the UK

Service

Order value Cost Non personalised products Personalised products
Standard Under $70 $7.50 Within 7 days Within 2 weeks
Standard
Over $70
Free Within 7 days Within 2 weeks
Express (Mainland UK only) ALL $12.50 Order by 2pm Mon-Thu for next working day Service unavailable

*All personalised products (including those ordered without script) are made to order and will therefore be subject to a 2 week delivery estimate.

International Shipping

Orders from Orders to Mainland Europe Rest of World
$0.00 $75.00 $25.00 $55.00
$75.01 $225.00 $30.00 $75.00
$225.01 and over $45.00 $110.00

We aim to deliver all International orders within 2 weeks

    Despatch & Delivery

    - Parcel tracking information will be sent via email on despatch of your order. 
    - A signature is required upon receipt of your order.
    - If you're not in, your order will be left with a neighbour or held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made.
    - Orders that contain both personalised and non-personalised items will be sent in two despatches, to ensure non-personalised items are despatched within 1 week.

    Delivery Restrictions

    - We are unable to deliver to PO Box addresses.
    - We are currently unable to deliver to US Armed Forces posted overseas.
    - Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer

    Express Delivery

    - Express delivery is only available if you are shipping to the UK.
    - Express orders placed by 2pm Monday to Thursday will be delivered the next day.
    - Express orders placed after 2pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday).
    - Express delivery is not available during Sale

    Order Cancellations

    Personalised Items In Order

    - All personalised orders are considered final at the point of order placement
    - Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items
    - All personalised products (including those ordered without script) are made to order and will therefore be subject to the delivery estimate above.

    Only Non-Personalised Items In Order

    - We are unable to cancel orders that only contain non-personalised items. Orders are considered final at the point of order placement. However if you change your mind about any of the items in your order, you can return then to us within 30 days of your order being delivered, See below for full Returns T&Cs.

    Order Amendments

    Change Of Delivery Address

    - We are able to change the delivery address for an order on your behalf, providing the order has not been prepared for despatch.
    - Please contact us if you wish to amend the delivery address for your order

    Adding/Removing Items From An Order

    - We are unable to add items to or remove items from an order once it has been placed