FREE Shipping on all orders over $120
Shipping costs $30 to the US and Canada.
We aim to deliver all orders within 3 - 4 days. All personalised products and non-scripted personalised products are made to order they will be dispatched separately and will therefore be subject to a 2 - 3 week delivery estimate.
Express delivery is only available if you are shipping to the UK.
Some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We cannot be held responsible for these charges.
Despatch & Delivery
- Parcel tracking information will be sent via email on despatch of your order.
- A signature is required upon receipt of your order.
- If you're not in, your order will be left with a neighbour or held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made.
- Orders that contain both personalised and non-personalised items will be sent in two despatches, to ensure non-personalised items are despatched to arrive within 8 days.
|Orders from||Orders to||Mainland Europe||Rest of World|
We aim to deliver all International orders within 8 days.
Shipping to the UK
|Order value||Cost||Non personalised products||Personalised products|
|Standard||Under $70||$7.50||7 days||Within 2 weeks|
|Free||7 days||Within 2 weeks|
|Express (Mainland UK only)||ALL||$12.50||Order by 2pm Mon-Thu for next working day||Service unavailable|
*All personalised products are made to order and will therefore be subject to a 2 week delivery estimate.
Delivery Restrictions (if shipping to the UK)
- We are unable to deliver to PO Box addresses.
- We are currently unable to deliver to US Armed Forces posted overseas.
- Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer
Express Delivery (only available when shipping to the UK)
- Express delivery is only available if you are shipping to the UK.
- Express orders placed by 2pm Monday to Thursday will be delivered the next day.
- Express orders placed after 2pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday).
- Express delivery is not always available during Sale
Personalised Items In Order
- All personalised orders are considered final at the point of order placement
- Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items
- All personalised products are made to order and will therefore be subject to the delivery estimate above.
Only Non-Personalised Items In Order
- We are unable to cancel orders that only contain non-personalised items. Orders are considered final at the point of order placement. However if you change your mind about any of the items in your order, you can return then to us within 30 days of your order being delivered, See below for full Returns T&Cs.
Change Of Shipping Address
- We are able to change the shipping address for an order on your behalf, providing the order has not been prepared for despatch.
- Please contact us if you wish to amend the delivery address for your order
Adding/Removing Items From An Order
- We are unable to add items to or remove items from an order once it has been placed